September 11, 2026 – Automated Collections, Smarter Claims Booking, and More Flexible Product Configuration
This release introduces automated reminders for overdue invoices, dependency-aware booking for claims transactions, more flexible billing arrangements for guarantees, a new slider option for product configuration, and tighter access controls for target group exports.
1. Automated Reminders for Overdue Invoices
Component: Finance / Underwriting
Seamless can now manage the full reminder process for overdue invoices. Finance teams configure how many reminders are sent and how many days after the due date each one goes out. When a reminder date is reached for an instalment that has been exported to the accounting system, Seamless requests the reminder document, stores it, and passes it to the delivery service for sending, with automatic retries if the document cannot be collected straight away. Reminders continue until the instalment is marked as paid, and the process also applies to existing unpaid instalments.
Value: Improves premium collection efficiency and reduces manual follow-up by giving policy administrators a consistent, automated reminder sequence for overdue instalments.
2. Dependency-Aware Booking for Claims Transactions
Component: Finance
Claims transactions that share the same reserve reference are now booked in their natural business order. A reserve is booked before any related adjustment or payment, and a payment adjustment follows the payment it relates to. Transactions waiting on a prerequisite stay pending and are picked up automatically in a later run. If a booking is only partly completed, the next attempt resumes from the next required step, so completed steps are never repeated. Organisations can also configure a near-zero value range so that immaterial reserves are skipped without holding up related payments.
Value: Keeps accounting records consistent between Seamless and the connected finance system, reduces manual reconciliation effort, and gives claims and finance teams greater confidence in claims bookings.
3. Flexible Billing Arrangements for Guarantees
Component: BOP / Customer
A new monitoring and notification flow alerts the support team by email whenever a document record is still waiting for its content after a period of time.
Value: Gives support teams early visibility of any document that needs attention, so it can be reviewed before a customer or colleague needs to open it, supporting a dependable document experience.
4. Enhanced Payment Failure Insights
Component: Finance / Underwriting
A new optional "Bill in" field on the customer account lets organisations nominate a related account, such as a parent company, to which instalments are booked, while the guarantee itself remains with the ordering account. The field offers only accounts linked through the customer's relationship.
Value: Supports real-world contract structures where the ordering party and the paying party differ, ensuring instalments are booked to the right account without manual workarounds.
5. Slider Question Type for Product Configuration
Component: BOP / Product Builder
The Product Builder now supports a slider component, which can be used for cover and add-on selection questions in quotes. An existing motor product has been updated to use the slider for add-on selection.
Value: Provides a more intuitive, interactive quoting experience and gives product teams another flexible option for designing clear cover selection journeys.
Summary:
This release brings new automation and flexibility for finance and operations teams: automated overdue invoice reminders, ordered and resumable claims booking, flexible billing arrangements for guarantees, and an interactive slider for product configuration, alongside tighter access controls for customer segment exports.