May 20, 2026 – A major step forward across claims, underwriting, finance, and beyond
This release is one of our most comprehensive yet — spanning 21 improvements across the full platform. From automated claim documents and self-service policy withdrawal, to smarter search, stronger security, and a more stable mobile app, this update delivers meaningful value for every team that relies on Seamless Insure.
The moment a claim is registered, the platform now automatically generates an "Original Claim Details" PDF and attaches it to the claim. Every claim has a standardized, timestamped record from day one — reducing manual document preparation, strengthening the audit trail, and keeping compliance requirements covered without extra effort from handlers.
Business Impact & Value:
Claim handlers can now request missing information from customers directly within the workflow. A professional, pre-populated "Need More Info" letter is generated in one click and attached to the claim — replacing ad-hoc emails with consistent, branded correspondence. The assessment section has also been reorganised for clarity, and handlers can now move back from rejection to decision when needed, reducing unnecessary dead-ends.
Business Impact & Value:
Automatic accept/reject email notifications have been replaced with formal claim letters, generated and attached to the claim upon approval or rejection. Handlers now have full control over sensitive outbound communications — ensuring every response is personalised, legally appropriate, and consistently branded. The claim registration confirmation email is retained and has been improved.
Business Impact & Value:
All claim form sections are now fully localized in Swedish, using proper insurance terminology throughout. Conditional fields — such as estimated repair cost or secondary insurer name — now only appear when relevant, simplifying the form and reducing data entry errors. A strong foundation for multi-market operations.
Earned premium is now enhanced for policies cancelled before the first premium run. The net earned position always reflects zero for cancelled policies, preventing financial reporting discrepancies, reducing manual correction work for finance teams, and ensuring regulatory compliance at all times.
Cloning a guarantee family now faithfully preserves the status of every guarantee in the family. Reporting, compliance, and portfolio restructuring workflows can now be carried out with confidence.
Business Impact & Value:
All four guarantee debtor fields — Orderer, Organisation Number, Post Code, and City — are now editable during amendments across all 54 product schemas. Teams can correct debtor information without raising a support request, removing a common source of operational overhead.
Business Impact & Value:
Vehicle-related fields such as weight, engine number, and postal code are now only required when they are actually used in the pricing calculation for that vehicle type. This removes unnecessary validation errors during quoting, simplifies the experience for non-standard vehicles, and reduces the support inquiries that came with confusing mandatory field requirements.
Business Impact & Value:
The validation message shown when a duplicate insured object name is detected is now displayed in Swedish across all 10 multi-object product lines. A small but important improvement for Swedish-speaking users navigating an otherwise fully localized interface.
When terminating a policy, the platform now checks the actual payment status at the payment provider before attempting to cancel any instalments. Already-paid instalments are skipped automatically, preventing unnecessary refunds and duplicate invoicing. A fallback mechanism also handles cases where the provider returns success without a tracking reference — ensuring consistent, accurate financial processing in all scenarios.
Business Impact & Value:
Claim payment transactions are now visible in the accounting system with a clear, structured reference format and include full payment method details — IBAN, BIC, bankgiro, and plusgiro. This improves traceability and enables straight-through processing of supplier invoices, reducing manual data entry.
Business Impact & Value:
Customers created through the web portal now appear correctly in back-office search results — unblocking quoting and servicing workflows that depended on locating them.
When submitting a quote with incomplete data, the sales portal now clearly highlights all missing required fields with red borders and error messages. Previously, the custom submit button did not trigger this feedback, leading to silent failures. Cleaner validation means fewer incomplete submissions and a smoother quoting journey for customers.
Business Impact & Value:
All products now use a unified payment option format combining payment type — Autogiro or Bankgiro — with payment frequency — monthly, quarterly, semi-annual, or annual. Seven standardized options with clearly mapped due dates and booking dates make payment configuration simpler to manage and easier for policyholders to understand.
Data warehouse pipeline and report deployments includes two new financial report deployments, and a validated premium report now live in production. Reporting accuracy, regulatory coverage, and data pipeline reliability are all strengthened in this release.
A comprehensive set of security improvements has been implemented across the platform: These changes strengthen the platform's security posture, support SOC and GDPR compliance, and reduce vulnerability exposure through continuous automated scanning.
The auto-adjust reserve setting is now improved across all claim payment entry points, respecting both tenant-level configuration and individual user permissions. For captive insurance clients who manage reserves manually, this ensures the platform behaves exactly as configured — preventing unintended financial adjustments that could distort reserves and reporting.
Policyholders can now exercise their cooling-off period withdrawal rights directly through the customer portal — no need to contact support. The platform validates eligibility, presents clear confirmation prompts with deadline visibility, and upon confirmation terminates the policy, generates a full refund settlement, and creates a complete audit trail. A significant step forward for EU regulatory compliance and customer self-service.
Business Impact & Value:
Summary: This is a landmark release for the Seamless platform. Across claims, underwriting, finance, guarantee, search, and the customer portal, teams will find fewer manual steps, more reliable data, and stronger compliance coverage. The introduction of self-service policy withdrawal, automated claim documents, and real-time payment verification represent meaningful capability additions — while the breadth of stability and accuracy improvements across the platform raises the overall quality bar for every user, every day.